Social Media Webcare Services Webcare is the online customer support of any organisation through social media. Van Noort and Willemsen define webcare as ‘The act of engaging in online interactions with (complaining) consumers, by actively searching the web to address consumer feedback (e.g., questions, concerns, and complaints)’.
Top 10 social media dashboard tools Hootsuite: Among the best of breed. How to manage the torrent of social media conversations — and increase your productivity! By Kim Bale Socialbrite staff One of the things we often hear from nonprofits and social enterprises is: How do I manage the torrent of social media conversations coming at […]