Tag Archive: management


ONYOURMARK provides a safe and secure learning environment to advance ICT Management knowledge. In this way building confidence, give the trainee the opportunity to reach one’s potential and ensure candidates achieve their marks on the ITIL Foundation exam. ITIL v3 Overview MAP 1.5 pdf   Striving for excellence

Experienced in the Oil Industry

Marine Environmental Protection HSE Professional ISO 14001 I am an environmental, safety and risk specialist with over 20 years’ experience in delivering facility design input, project approvals and assurance processes on national and international oil and gas projects, assisting both operators and contractors during all project phases. My hands-on industry experience combined with highly developed […]


ONYOURMARK  ICT Service Management has set up affiliation programs with Get-IT-Right Service Management training, consulting and assessment business in Johannesburg, South Africa. Business development and mentor Johann Botha is the driving force behind the inititatives in Sub-Sahara Africa, Middle East, West Australia, Malta and The Hague The Netherlands. It’s our intention to further the use of […]

Introduction Project Management

Introduction to Project Management Conducted in Lausanne, Switserland on the 13th of March 2015. Topics covered: What is Project Management What is a work breakdown structure (WBS) Planning in a Gantt Chart Critical Path

ISO20000 Quality norm

ISO20000 Quality norm for IT Process Management ISO20000 is the Quality norm for IT Processes. It doesn’t guarantee that IT will deliver, but its goal is to create an environment in which IT Management can be brought to a higher CMMi maturity level. If your IT organisation needs to implement Quality Norms for IT, ONYOURMARK […]