ISO20000 Quality norm
ISO20000 Quality norm for IT Process Management
ISO20000 is the Quality norm for IT Processes. It doesn’t guarantee that IT will deliver, but its goal is to create an environment in which IT Management can be brought to a higher CMMi maturity level.
If your IT organisation needs to implement Quality Norms for IT, ONYOURMARK Consulting can assist in identifying short falls in ITIL Process implementation and advise on how to bridge the GAP between As-Is and To-Be Beste Practice implementations of the standard.
Development of ISO20000 & ITIL over the years.